Armored Cord Recall 13E-001



This recall applies to approximately 3,780 Ricon DOT Public Use, S and K Series wheelchair lifts manufactured between August 1, 2006, and September 29, 2012, equipped with an optional armored cord on the hand held control pendant.  A list of affected serial numbers, corresponding order numbers and ship dates of affected units sold to your company has been mailed to you.




The affected lifts are equipped with a hand held pendant control where upon the cord is protected by a flexible, steel conduit (an armored pendant cable) and an external power lug at the base of the hydraulic pump.  In the event the lift is installed such that the armored pendant cable is not managed to be kept clear of the wheelchair lift and the protective, elastomeric cover is either omitted or improperly installed, the armored pendant cable may contact the power lug resulting in a high current short circuit and the possibility of fire.




Immediately locate and inspect the affected unit(s) in your fleet.  If the pendant has been replaced such that the lift is no longer equipped with an armored pendant cord, no further action is necessary.


Make sure the cord is managed so that the cord does not contact the lift, make sure that that the protective, elastomeric cover shipped with the lift is properly installed and contact Ricon for supplemental cover kit and instructions.


Materials are available by calling Ricon Customer Service at (800)322-2884, or by emailing Ricon’s Recall Coordinator, at or by locating the nearest Ricon servicing dealer using the locator on the Ricon website –




Ricon will provide materials as outlined above.  If after attempting to have your vehicle repaired you believe you have not been able to have your vehicle remedied within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to


Thank you for your prompt attention to this matter.  If you have any questions concerning these procedures please contact Ricon Customer Service at (800)322-2884.


We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.

Enter the serial number(s) of your lift(s) here:
Multiple serial numbers can be seperated by comma(,).