Recall 18E-044 Titanium Cam

WHAT IS BEING RECALLED:

This recall applies to approximately 4,262 Ricon S Series and K Series Titanium Wheelchair Lifts, part numbers K200, K201, K550, K551, S200, S201, S550, S551 no dashes. The recall population includes all units of these models beginning January 1, 2012, until May 9, 2018. A list of affected serial numbers, corresponding order numbers and ship dates of affected units sold to your company is attached.

WHY IS IT BEING RECALLED:

If the position input cam fails and the lift operator continues to press the “up” button on the operating pendant while the lift is occupied, the cutoff switch is dis-abled and the platform can travel past the vehicle floor height, potentially causing the occupant to tip inwards, toward the vehicle.

WHAT YOU SHOULD DO:

You Must Notify NHTSA & Conduct a Safety Recall: According to our records, affected units were purchased by your company.  If those units were installed as original equipment on vehicles manufactured by your company, your company must notify the National Highway Traffic Safety Administration (NHTSA) within 5 business days and conduct a safety recall of those vehicles.  It is critical that the NHTSA guidelines are followed in a timely manner and that your customers are notified of the potential hazard.  You may contact the NHTSA with questions by sending an email to rmd.odi@dot.gov. 

To help you comply with your obligation to issue a safety recall of the vehicles that contain an affected Ricon S Series and K Series Titanium Wheelchair Lifts, part numbers K200, K201, K550, K551, S200, S201, S550, S551 no dashes, we have attached a sample letter to owners of potentially affected vehicles, which should facilitate your notification to dealers and owners of the recall and the required repairs and service procedures.  Although we have provided a sample letter to you for your convenience, you must submit drafts of your version of these notices to NHTSA for approval at least 5 days prior to mailing such notification to dealers and owners of potentially affected Ricon lifts.

IMPORTANT: Some of the vehicles affected may still be in your inventory.  Federal law requires you to complete the recall service on these vehicles before delivery.  Ricon will provide replacement or repair for these units prior to delivery to your customers.

Ricon is prepared to assist you with all the materials, the mailings and reporting requirements of this recall.  Ricon’s Recall Coordinator will assist you with anything you may require. He can be reached through Ricon Customer Service at (800) 322-2884, or by email, at Admin18E044@wabtec.com.

WHAT RICON CORPORATION WILL DO:

Ricon will provide instructions and materials for replacing defective parts.  This remediation is to be conducted by Ricon Authorized dealers or Ricon personnel only.  

If you feel Ricon has not fully answered your questions, please contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

Thank you for your prompt attention to this matter.  If you have any questions concerning these procedures please contact Ricon Customer Service at (800)322-2884, or by email at Admin18E044@wabtec.com.

We apologize for any inconvenience this safety recall may cause as we continue to work towards the safety of our customers.

Sincerely, 

Cecilia M. Cheng, PE
Director of Engineering
Ricon Corporation, a Wabtec Company

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