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Recall 16E-020 Platform/Knuckle Link Arm Extension
WHAT IS BEING RECALLED:
Ricon DOT Public Use,”S” 2000, 5000 and 5500 Series lifts manufactured after January 1, 2006 equipped with platforms measuring 32”x51” and 34”x54”. The affected population is comprised of six (6) primary model numbers:
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The total number of lifts being recalled is 4,778.
WHY IS IT BEING RECALLED:
Under certain conditions present in some applications, the platforms included on the potentially affected S-Series model wheelchair lifts can exhibit cracking of the platform pivot plate while in the stowed position resulting from bent Knuckle Link Arm and/or DU Bearings that have fallen out of their holes in the knuckle link arm. If left unchecked the platforms can develop cracks and can propagate to the point where the separation of the rear portion of the pivot plate occurs rendering the lift potentially in operable and possibly unsafe for the operator.
WHAT YOU SHOULD DO:
Immediately locate and inspect the affected unit(s) in your fleet:
1. For units upon which inspection has found cracked pivot plates, replacement of the platform must be performed. For units within warranty, a platform assembly will be provided by Ricon. For any units that fall outside of the warranty period, a platform weldment will be provided by Ricon. If the inspected units are not found to have a cracked pivot plate then no further action is required and an Inspection Report is to be faxed or emailed to Ricon.
2. For units upon which inspection has found bent Lower Knuckle Link Arms, replacement of the Lower Knuckle Link Arm must be performed and a kit with the Lower Knuckle Link Arm Assembly will be provided by Ricon. If the inspected units are not found to have any bent Lower Knuckle Link Arms or du bearings that have fallen out then no further action is required and an Inspection Report is to be faxed or emailed to Ricon.
More information and instructions for this recall are below. For further assistance please email Ricon’s Recall Coordinator, at admin16E020@wabtec.com or call Customer Service at 800-322-2884. To locate the nearest Ricon servicing dealer please visit Ricon website: http://www.riconcorp.com.
WHAT RICON CORPORATION WILL DO:
Ricon will provide a field modification instruction and all material required to mitigate this recall at no charge. It will be the responsibility of the lift owners to execute the mitigation.
If after attempting to have your vehicle repaired you believe you have not been able to have your vehicle remedied within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Thank you for your prompt attention to this matter. If you have any questions concerning these procedures please contact Ricon Customer Service at (800)322-2884.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
